Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sitesui(the “Service”), operated by Sitesui. By using the Service, you agree to these Terms.

1. The Service

Sitesui provides field inspection software: mobile inspections, report generation, work-order tracking, and a resident issue-reporting widget. We may update, add, or remove features over time to improve the Service.

2. Accounts

Access to the application is provided to authorized users invited by your organization's administrators. You are responsible for keeping your credentials secure and for all activity under your account. Notify us promptly of any unauthorized use.

3. Your data

You retain all rights to the content you and your team put into the Service — inspections, photos, reports, and work orders (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide the Service. You can export your Customer Data at any time, and you are responsible for ensuring you have the rights to the content you upload, including photographs of properties and any personal information.

4. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• upload unlawful content or content you do not have the right to use;
• attempt to breach security, access other customers' data, or disrupt the Service;
• reverse engineer or resell the Service except as permitted by law; or
• use the Service to violate the privacy or rights of residents or third parties.

5. Plans, fees and cancellation

The Free plan includes one inspection per calendar month at no charge, with no credit card required, for as long as we offer it. Pro is billed per workspace — monthly or annually at the price shown at checkout — and covers unlimited inspections and team members in that workspace. Payments are processed by Stripe; we do not store card numbers.

You can cancel Pro at any time from Settings → Billing (via the Stripe billing portal). Your Pro access continues until the end of the period you have already paid for, after which the workspace returns to the Free plan; your data stays intact and exportable. Fees for a billing period already started are non-refundable except where required by law or where we choose to refund at our discretion (for example, an accidental duplicate charge). If a renewal payment fails, we keep your access active for a short grace period while the payment is retried before the plan lapses. We will give reasonable notice before changing the price of an existing subscription.

6. Availability & warranties

We work hard to keep the Service available and reliable, but it is provided “as is” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, Sitesui will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms. On termination, you may export your Customer Data for a reasonable period.

9. Changes

We may update these Terms as the Service evolves. If we make material changes, we will notify you. Continued use after changes take effect constitutes acceptance.

10. Contact

Questions about these Terms? Email us at hello@sitesui.com.